HOLOTHEOREM


TERMS OF SERVICE

Email: [email protected]

holotheorem.bsky.social • twitter.com/holotheorem

  • Commissions are for personal use only. Please inquire for commercial prices (this includes anything v-tube and/or stream related).

  • Goods are digital only, no physical goods will be shipped.

  • Please keep in mind there is a queue, and everyone is assigned a spot so there might be a few weeks to a month wait for a first WIP update if you happen to be towards the end of the queue. If you need your commission done by a certain timeframe please ask, however, rush fees apply.

  • Depending on the complexity of the commissions in my queue wait times can be anywhere between a month to 4. I am, however, aiming to have a batch done per month. Please be patient with me, a lot of details go into these as many of them are FFXIV commissions.

  • You will receive a full-res png 300dpi of your commission via email.

  • These are not First Come First Serve.

  • I only accept Stripe, Wise, payments through Ko-Fi, venmo, cashapp, zelle. I also accept EU bank transfers. I do not have Paypal nor do I accept payment through Paypal. Stripe invoices can be sent upon request.

  • Prices are in euro, please keep in mind I do not control the exchange rate. In the case of payment plans we will base ourselves off of the exchange rate at the time of purchase, even if the exchange rate goes up or down.

  • All commissions get posted unless otherwise requested. If you’d like for yours not to be posted please let me know! If you’d like yours to be posted after you have delivered the commission as a birthday/holiday gift please let me know!

  • I do not accept refunds, please be sure of your purchase. However, if there are issues on my part (I feel I cannot deliver the commission anymore) I will offer a full refund. I also retain full right to refund at any point. If the issue is on my part I will refund the commission in full (unless otherwise discussed), if there is an issue on the clients part partial payment may be kept depending on how far I am into the commission. Finished commissions absolutely get NO REFUND no matter what.

  • I retain full rights on all art. I do not, of course, have any rights to your OC. NO merchandise will be made with your OC, including prints. However, I may use your commission as portfolio work or commission examples and nothing more. You may not sell prints or any other merchandise of my art, even if it is your OC depicted, instead please inquire about commercial rights.

  • Payment plans accepted on orders over 400 euro, but the commission must be paid in full by the time I have completed the work. If I do not receive the remaining balance I will put your commission aside until the balance has been taken care of. I will send you your full-res finished commission once full payment has been made. Other payment plans can be discussed if necessary. I am pretty flexible.

  • Tips are not required but they are welcome!

  • Prices may change in the future. I will not price match myself under any circumstance if I am accepting discounted slots at any point. However, chances are prices will go up rather than down.

  • PLEASE MAKE SURE ANY REFERENCE PROVIDED HAS THE CORRECT COLORS. I will be COLOR PICKING DIRECTLY FROM SAID REFERENCES. If the reference is an in-game screenshot I WILL BE COLOR PICKING IT REGARDLESS OF THE LIGHTING. I can make guesses as to what the color actually looks like keeping the lighting in mind BUT IF IT IS INCORRECT AND NO BETTER REFERENCE WAS PREVIOUSLY PROVIDED THERE WILL BE AN EDIT FEE. If there are references provided with inaccurate colors PLEASE PROVIDE ACCURATE COLORS IN A DIFFERENT REFERENCE AND PLEASE INFORM ME OF WHICH REFERENCE IS INCORRECT. I promise you I cannot read minds nor do I know your character well enough to be able to tell what color the character's hair, clothes, skin, etc., is actually supposed to be. I am not doing this to be mean!! I am trying to provide the most accurate representation of your character and if I am working from wrong references it wastes both our time!

  • I accept design commissions but they will incur an extra charge. This includes me drawing from written descriptions, amalgamations of various pinterest, google, etc, references (aka not a reference of the actual character I will be drawing), etc.

  • Major revisions (any revision that requires redrawing a portion of the work, repainting a portion of the work, or recoloring a portion of the work) will incur an extra fee, so please make sure all references provided are CORRECT. I will do my best to send as many WIPs as possible to avoid this situation but once a WIP has been approved any major change will incur an extra fee. If references provided were INCORRECT and I have to change a portion of the work it will incur an extra fee.


Workflow

  • I will link a form each time I am open for slots. Please follow the instructions in the form. If there are any questions regarding anything at all do not hesitate to DM me! You can also email me questions.

  • I will look through the forms and choose and email or contact you directly through the social media name provided if you have been chosen. You can specify in the form which method of contact you prefer.

  • If a payment plan is needed we will discuss the terms.

  • I will send as many WIP’s as needed for me to get your character correct. However, it is safe to expect a WIP at the sketch stage, a WIP at the flat color stage, and one last WIP once the commission is fully completed for any last revisions. If I receive no answer at any point throughout the process I will try to contact you a few more times just in case the email got lost in your spam folder or Twitter decided to eat the DM. If I still receive no response I will place the unfinished commission aside until I receive an answer.